It is advised that should you need to wash your bag that you only hand wash it, inside out and wash it separately from any other item of clothing (especially the black bags).

Shipping is free.

A per our Return Policy - if the item is faulty or damaged you may email a refund request within 14 days of delivery to info@lovemebag.co.uk or use the contact section of the website. For full details please see our Return Policy.

We are not currently shipping to countries outside the UK, however as we grow this may change over time.

Due to each bag being individually handcrafted to order, the turnaround is 5-7 days from the date of purchase.

We currently have a selection of products that can be personalised with initials and names (up to 15 letters). We however do not create bags at the request of the customer (e.g. their own design/work logo etc).

We have a 1 hour window after an order is placed where you can cancel. After this time it won’t be possible.

You won’t be able to change your order, although if you need to edit delivery details or address drop us an email or go to contact page.